Help

Support

Questions about the app, Premium or your data? Write to us, or find a quick answer below.

Email us

support@staystep.app

Tell us your phone model, the app version (at the bottom of Settings) and what happened.

Never send personal documents

Never send your SEVIS ID, I-94 or passport number, receipt numbers or documents by email.

Restore Premium

  • Open StayStep and go to Settings › StayStep Premium › Restore purchases.
  • Be signed in to the same Apple or Google account that bought Premium. No StayStep account is needed.
  • Premium doesn’t move between iPhone and Android. For a refund, ask Apple or Google Play.

Export and delete your data

Settings › Privacy & security › Export my data saves a copy of your records. Delete all data removes everything on your phone. There’s no account to delete.

Delete your data

Common questions

Quick answers.

Moving to a new phone

Export your data on the old phone (Settings › Privacy & security). Your phone’s own iCloud or Android backup can’t move your records: they’re encrypted with a key that stays on the old phone.

A date or a count looks wrong

Check the dates you entered against your I-20, EAD, I-94 and notices; the app shows the rule it used and its source. For unemployment days, SEVIS keeps its own count; if the numbers differ, ask your DSO. If it still looks wrong, email us which screen it was, without your dates or document numbers.

Legal questions

We can’t give legal advice. StayStep is not a law firm and is not a substitute for the advice of an attorney. Talk to your school’s DSO, an immigration attorney, or a representative accredited by the U.S. Department of Justice.

Do I need an account?

No. StayStep has no account and no sign-in. Every feature works on your phone, and Premium belongs to your Apple or Google store account.

How do I change the language?

StayStep follows your phone’s language. To pick one yourself, go to Settings → Language.

Can you help with my case or my school?

We can help with the app, but not with your case or your SEVIS record. StayStep isn’t part of USCIS or SEVP. For your record, contact your school’s DSO; for an application, USCIS or an immigration attorney. Study in the States